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Customer Success vs. Customer Service: What's The Difference?

Posted by Christina Clemens

5/26/17 4:00 PM

The long-term success of any business boils down to its relationship with customers. How your target audience sees your company and the value they prescribe to your product can greatly affect whether you can outshine your competition and gain market share. However, so much focus is placed on customer service that many businesses are missing out on perhaps an even more pivotal concept, namely that of customer success.

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Topics: Customer Success, SaaS Marketing Tips

We Want To Write About The Questions You Have, Help Us Better Serve You!

Posted by Content Team

5/22/17 4:40 PM

Whether you are just getting started with SaaS or you are working to enhance your company, you are probably taking the time to visit us because there is something specific you need help with. We want to speak directly to your needs, so this is us reaching out to you for some prompts!

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Topics: SaaS Marketing Tips, SaaS Marketing Journey

Why Your SaaS Marketing Strategy Should Include Great Design

Posted by Grant Hatfield

12/15/16 4:05 PM

It’s hard to ignore the fact that Apple products look great, whether you are a fan of them or not. Their prices are much higher than the competition, but their design, and simplistic perfection, is something that is hard to ignore.

On top of that, their packaging and presentation is keen on detail just the same. When you open a new Macbook or iPhone, feelings of excitement like those of your first Christmas as a kid come out from hiding for just a moment as you take apart and examine each new part.

Just based on the packaging alone, it adds to the excitement of turning the device on the first time. These feelings you have in relation to the product are something the design and packaging are achieving even before you have started using the product.

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Topics: Web Design, Marketing Strategy, Product Development, SaaS Marketing Tips

The SaaS Marketing Mix You Should Start Using Now

Posted by Katy Katz

4/13/16 11:46 AM

In today’s overcrowded marketplace, it’s become undeniable just how integral a solid marketing strategy is to the long-term success of your SaaS business. However, with such varied opinions regarding what constitutes a top-notch approach to increasing awareness and (hopefully) the prosperity of your business, it’s easy to become hesitant to commit to a specific approach.

Paid? Inbound? Social media? “Smarketing”? The sheer number of options is overwhelming. As we all know, uncertainty is the enemy of progress, so we’ll narrow the list down to three must-haves.

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Topics: Content Marketing, SaaS Marketing Tips

Planning an Effective Digital Marketing Strategy

Posted by Katy Katz

4/6/16 10:44 AM

Imagine if you went to your local car dealership to purchase a car and the salesman said you had to pay up front, but you couldn’t start using the car for three months, or even six months. You would probably laugh in their face.

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Topics: Marketing Strategy, SaaS Marketing Tips, startup

Is it Time to Increase Your SaaS Marketing Budget?

Posted by Trevor Hatfield

3/28/16 11:12 AM

In building your SaaS (Software as a Service) business, you can’t overestimate just how essential it is to wring maximum impact out of your marketing budget. No matter how much money you have available to apply towards your product, the strategy behind its marketing is the key to your future success.

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Topics: SaaS Marketing, SaaS Marketing Tips, Marketing Budget, SaaS Metrics

Top SaaS Marketing Strategies For Scaling Your Company [eBook]

Posted by Katy Katz

3/17/16 5:00 AM

All marketing strategy should stem from a deep understanding of the values that are important to your ideal customer. But that is easier said than done.

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Topics: Content Marketing, Customer Success, SaaS Marketing, Churn, customer development, SaaS Marketing Tips, SaaS Ideas, SaaS Customer Cycle, SaaS Marketing Journey

Pre-Marketing SaaS Initiatives: Working Through Problem-Solution Fit [Free eBook]

Posted by Katy Katz

3/11/16 3:16 PM

There are about a thousand analogies for how important it is not to skip critical steps in a process. We all know that "You have to walk before you can run." And I love this German proverb, "What's the use of running if you're on the wrong road?" 

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Topics: SaaS Marketing, Product Marketing, SaaS Marketing Tips, Problem-Solution Fit

10 Fundamental Tools For Startup Marketing Success

Posted by Trevor Hatfield

3/9/16 2:40 PM

Having the right set of tools in your marketing stack (i.e. a full collection of programs or resources) can help you successfully achieve your goals. These tools, however, can be expensive. And when you're a startup, that additional expense can make things tough. My goal is to give you a startup marketing stack that you can start using today to accelerate your growth towards greater success.

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Topics: SaaS Marketing, SaaS Marketing Tips, startup

SaaS Marketing Tips That Will Save You Money

Posted by Trevor Hatfield

3/7/16 10:07 AM

Over the past few years, SaaS (Software as a Service) products have undeniably come to the forefront, with recent research confirming that these applications are now steering the future of the software industry. Yet, even with the instantaneous, streamlined services that SaaS provides, it remains more vital than ever to your product’s long-term viability to ensure that you have a sound marketing strategy in place to help grow your business. Here are 5 tips on how to make the most of your marketing budget.

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Topics: SaaS Marketing, SaaS Marketing Tips, SaaS Ideas, SaaS Metrics

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