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The 4 Types of Churn, and Why Cancellation Isn’t One of Them

Posted by Nichole Elizabeth DeMeré

11/18/15 10:58 AM

This is an updated version of the original post that was published November 2015.

Churn is what you don’t want. It’s customers leaving you. Saying yes, then saying “Ah, changed my mind.” It’s the breakup we don’t see coming (if only we’d seen the signs sooner!), and it not only hurts our egos, it hurts our businesses.

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Topics: Customer Success, Churn, NoSaaSHoles

#Inbound15 Live Blog: Slack CMO Answers SaaS Inbound Questions

Posted by Leah Faul

9/10/15 3:15 PM

Interested in SaaS Inbound Marketing?

Missed The Fireside Chat with Slack CMO Bill Macaitis? Have no fear. The live blog is here!  

It's not every day that you get the opportunity to hear real industry experience, stories, tips, tools, and tactics from the world's greatest in your profession. Bill Macaitis, we believe, is one of the world's greatest in the SaaS marketing industry.  

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Topics: Inbound Marketing, SaaS Marketing, NoSaaSHoles

Does Your SaaS Company Have a SaaSHole?

Posted by Trevor Hatfield

9/5/15 11:29 AM

What is a SaaSHole?

What is a SaaSHole anyway?  Let's start by defining this foreign term and uncover its origin.

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Topics: SaaS Marketing, Churn, NoSaaSHoles, Product Marketing

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