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For Everything Churn, Churn, Churn

Posted by Lauren Van Mullem

10/20/14 3:44 PM

What is Churn and why is it killing your business? If you’re hiring an inbound marketing company to stoke the fires of your SaaS product or subscription service, you’ll hear a lot about churn. It’s a metric that represents the number of customers who disappear off the face of the planet, get abducted by aliens, are swallowed by the earth, and are otherwise inactive for a given time period. 

Churn, simply put, sucks.

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Topics: Inbound Marketing, Analytics, Customer Success, SaaS Marketing, Churn

An Old Tool From Google (To Help Forecast Your Market)

Posted by Derek Clark

9/23/14 9:38 AM

(Re-)introducing Google Trends

Markets are always moving.  Some market trends are easily recognized, such as growth or decline tied to a time of the year (consider, for example, the market trend for a costume retailer – October would certainly be a hot month).  Having knowledge of predictable market trends can help inbound marketing agencies and marketers stay insulated from risk, but what about trends without obvious origins?  A clever explanation about how an unusually cold winter (that affected buyer confidence in a related market) might actually be true, but it’s only as true as your ability to persuade your client (and arguably, yourself).  Having data is a good start.

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Topics: Inbound Marketing, Analytics

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