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Working with Inturact

We support our SaaS clients with strategic thought leadership, through creative execution. As their trusted marketing partner we provide substantial value to ensure long standing relationships. 

Done-for-You User Onboarding Services

Simply Better User Onboarding.

One flat fee gets you fast turnaround, proven, industry best-practices for your user onboarding so you don't have to lift a finger.
Payment Plan
Paid Upfront
20% Discount

Onboard Audit

$350 $350
Expert 15-20 Minute Video Analysis
Actionable Recommendations
Find out what's slowing down the first 10 minutes of the user journey
Get tips to enhance your welcome and onboarding emails
Learn quick website optimizations for better trial conversions
Delivery within 72 hours
Ready to take your free trial or freemium onboarding to the next level? Our expert review will give you at least 3 fresh ideas to try out.
Order your audit
ORDER YOUR AUDIT

Accelerate

$3,000 for 6 months $15,000
For Free-Trial / Freemium & Self-Serve Products
Define your customer journey map and onboarding steps
Strategy for new communication flows
Copy & design for all new emails, including your welcome, activation and upgrade sequences
Unlimited revisions until you are 100% happy
Complete implementation & installation into your email platforms

Hand-held tracking setup with data validation and a complete installation guide for your engineering team to implement
Delivery within 1 month

Get personalized email campaigns tailored to your brand and audience with our expert team of writers. We don't use cookie-cutter templates.

With this complete package, get everything you need for amazing user onboarding, from strategy development, crafting the emails and hands-on implementation and tracking setup.
BOOK FREE DISCOVERY CALL
BOOK FREE DISCOVERY CALL

Engage

Contact Sales Contact Sales
For Products with a Sales Driven Motion & High-Touch Customer Onboarding
Everything from Accelerate, plus...
Onboarding communications focused on non-technical user adoption
Onboarding playbook to use as a template
Implementation into Rocketlane for optimized task management between multiple stake-holders
Delivery within 1 month +
When your product requires high-touch customer onboarding, our Engage service will make sure your users have a great experience and your internal teams can operate more effectively. 
Contact Sales
BOOK FREE DISCOVERY CALL

Add-On Services

Talk to us about adding these to your order.
Ongoing Optimization

Continuous support to improve your user activation and retention rates. Our team of experienced consultants will work with you every step of the way, providing ongoing support and guidance to ensure your onboarding process is as effective as possible. 

  • Monthly call
  • 1 simultaneous growth test
  • Scorecard for team alignment
  • Executive dashboard 
  • Identify growth opportunities based on your actual data
  
In-app Walkthrough + Checklist Implementation

We will design and implement a customized in-app walkthrough and checklist that perfectly matches your brand and targets your audience in a unique way. 

  • Map out the happy path to get your users onboarded
  • Write & design personalized messaging
  • Implement the walkthrough or checklist in whatever platform you prefer
  
In-App UI/UX Design Enhance the user experience from the first moment they sign up for your product. Our expert team of designers will work with you to create a design that speaks to your brand and users, ensuring the onboarding process is intuitive and easy to navigate. We'll provide the Figma files your devs need to quickly make these strategic improvements to your user onboarding.   
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After only 7 months, Hellopeter implemented a new user onboarding process, based on our frameworks, resulting in a 79% increase in successful activation with a steady growth in paid upgrades to premium subscriptions.
Hellopeter

FAQs

What does your user onboarding package include?

Our Accelerate package is perfect for self-serve products that offer a freemium or free-trial. Although it's impossible to know what everyone needs, a typical deliverable will often include:

  • 5 welcome emails
  • 5 activation emails
  • 5 upgrade emails

We will write, design and implement these emails for you and with your approval. This is why we also work closely with you to make sure event tracking is in place. 
How can you offer it so cheap?

Because we aren't customizing every single proposal, and we are delivering essentially the same outputs over and over again, of course the content is customized, our team can operate more efficiently. 

For example, we know that every SaaS needs Welcome emails. We know what sorts of messages and themes need to be in each one of those emails. We know about how often they should be sent. 

In short, by applying our framework and repeatable processes, we can lower our costs. 
How long does the user onboarding process take?

We aren't machines, angels or robots. But we strive to complete your entire order within the month. 

It takes us about a week to review your intake data and evaluate your current onboarding. It then takes about two weeks to draft the creative. Finally, after approvals, it's about a week to implement. 
How do you communicate with your clients during the user onboarding process?

We use a project management tool called ClickUp. Once you sign in, you'll have access to a chat feature where your project manager and account manager will be able to communicate with you in real time. 

You'll also have two calls with us, a kick-off call and a creative approval call. 

We will also be available via email. 
What if I already have some user onboarding processes in place - can you help me optimize them?

Yes. We will take a look at what you currently have and keep what is working well. You are free to use or discard any of our creative work if you feel your existing content is better. 

With InnerTrends, you'll be able to see exactly what emails or onboarding steps are working or not working to drive revenue. 

Our Optimize add-on will allow us to take a more proactive role in making sure everything is working well, that growth opportunities are identified and being tested. 
What technology stack do you work with?

As much as possible we try to remain technology agnostic. However, that's not to say we don't have opinions. 

Our go-to product analytics and event tracking tool is InnerTrends. 

We will try to accommodate your email sending platform and in-app guidance platforms as much as possible. 
Do you set up my tracking?

We will give you a very detailed document that your dev team can use to quickly set up your tracking with InnerTrends. We suggest giving developers a heads up now so they aren't surprised when you ask them to install this tool. 

We will help you validate the data to make sure it's 100% accurate. 
Do you use templates?

Unlike some other low-cost onboarding services, we do not simply plug your product details into a template. 

Instead, we work from frameworks and models. Every email we create is unique. 
What is user onboarding and why is it important for my SaaS business?

When you run a subscription business, the ONLY metric that matters is getting the right people to sign up and stay. 

When your onboarding is dialed in, your cost of acquisition goes down, your retention rates increase and your revenue grows. All without needing to give Google Ads or Facebook any more of your money. 
How does your user onboarding process work?

Step 1: Client intake

You will get a sign-in to ClickUp where you'll have a few tasks waiting for you. There you'll tell us more about your product, your sales model, your brand's voice etc. 

Step 2: Analysis

Your account manager will review all of this intake information and go through your onboarding experience. Based on this data, they will make informed recommendations for improvements.

Step 3: Creating

Your creative team, looking at the design brief, will write and design the emails you need to have a great user onboarding experience. You'll then provide us with feedback so we can get it perfect. 

Step 4: Implementing

After your creative is on-point, our developer will log into your email system, make sure the events are feeding into it, and implement your emails to send at the right times. We'll then test this implementation. Once you're satisfied with the work, just turn it on. 

Step 5: Optimizing

If you chose to add on our Optimizing service, we will monitor your onboarding metrics for health, identify any growth opportunities and manage one a/b test per month. 
Can you provide examples of SaaS companies you've helped with user onboarding? Upon request we can. We take our client's privacy very seriously and can find a referral that closely matches your business. 
Do you offer a guarantee?

If you are so unsatisfied with our work that you need a refund, we are happy to accommodate that request. 
Can you work with businesses of any size or industry?

We cut our teeth in B2B SaaS. We have experience with both self-serve and more complex products, from recent product-market-fit startups to getting a C round ready to exit.
How do you personalize the user onboarding experience for my business? When you first sign up for our service, we send you a document asking for a lot of information about your product. We analyze that information as well as going to your website and signing up to the product ourselves. All of this goes into personalizing your creative.