Your Audits - All in one place
You are provided with a personal hub to:
- View your new audits
- Review your past audits
- Request new onboarding audits
- View your strategic framework
- See your customer journey map
Audit Requests, Simplified
Requesting a new onboarding audit is simple. Just click on "Request Your Next Audit" in your personal portal, and fill out a new audit request.
Did we mention health checks?
That is correct! Once your audit is complete we give you up to 3 additional onboarding health checks to review your audit once improvements are made.
4 Parts We Audit:
This is our proven 4-part review process for understanding your user onboarding pitfalls and making improvements.
Acquisition
First, we’ll look at your website and make your value proposition is matching the promise of your business. We will review your home page, your pricing page and sign-up process.
- Home Page Analysis
- Pricing Page Analysis
- Sign Up Page Analysis
Activation
Next, we’ll sign up for your product and dive into the sign up flow and review our first run expectations and analyze your welcome emails.
- Sign Up Flow Review
- Segmentation Review
- Time-To-Value Analysis
- Experience Review
- Welcome Emails
Retention
After getting into the product we will review your product adoption levers and the reasons for users to return to your product. We will also review any feature bumper emails you may have in place.
Revenue
After we achieve experiencing the promise of your business for the first time we will review the clarity of the path to upgrade and any areas of friction.
You may need a user onboarding audit if...
- You haven't looked at it in awhile
- Your users require a lot of hand holding to see value in your product
- You aren’t sure if its working
- Your churn is increasing monthly
- You want more users to upgrade
- Your users don't ever see (or use) core features
- Your users sign up, login once and never come back
- Your users often ask how to do simple things in your product
"We worked with the Inturact team on a SaaS audit, and it was extremely helpful. It helped us get a better idea of what areas we are doing well, lacking in, and what to focus on for the next six months. It gave us a game plan, what areas that we need to invest in, in order to boost our growth."
