A Hands-Off, PLG Led User Onboarding Process, Built From Scratch. Ready in 60 days.
A User Onboarding Flow for Your SaaS Based on What Makes Your Customers Convert
Customer Focused User Onboarding EngineContact Sales For Pricing
For products that have little or no user onboarding in place and need help building out their onboarding foundation.
Looking for foundational onboarding assets based on proven frameworks?
A User Onboarding Process based on customer data, not whiteboards and brainstorms.
Signs You Need a New & Improved User Onboarding Process...
- You are launching soon and don't have any flows in place
- Your receive customer support questions during the trial about how to use certain features
- Your onboarding was built more than a year ago and hasn't been touched since
- Churn is increasing and you don't know why
- You want to drive more traffic but aren't happy with your current conversion rate
- You don't know if users are seeing your product's Real value.
- Users sign up and never do anything
- Your users often ask how to do simple things in your product
Let Us Take Care of the Onboarding
Working with Inturact will insure you get a high converting onboarding process, fully implemented into your SaaS, while freeing up you and your team’s time to focus on the many other important items on your plate.
Our Proven 4-Step Process:
This is our proven 4-step process for creating a successful user onboarding funnel that will attract qualified users, convert them to paying customers, and keep them happy.
Setup & Review
First, we’ll diagnose issues with your current onboarding based around your ideal customer and their unique pains, frustrations and motivations. Items include:
- Identify the onboarded state for your customer based on their job to be done and any previous research you've conducted
- Train your team on our unique onboarding frameworks and language
- Complete a Customer Journey Map to get the full picture of what should be tracked inside of your product
- Deliver a in-depth analysis of your current onboarding and surface low-hanging opportunities for quick wins
Setup Product Tracking
Next, we'll get you and your dev team setup with our specialized product analytics tools designed to target insights for Activation and Retention. Including:
- Event tracking based on your Customer Journey Map that identifies gaps in current knowledge
- Tracking setup plans that can be quickly handed off to developers
- You own your own data in Big Query, a project typically costs less than $50/mo to store
- In-context dashboards with real-time insights into how your product is converting users to paid accounts
- Extremely clear and focused visuals build specifically to answer onboarding questions
Finally, we’ll create your new onboarding funnel and content. This includes:
- Email copywriting & design for all sequences, including:
- Welcome Sequence - relationship building for new users
- Activation Sequence - to make sure users actually take the onboarding steps
- Revenue Sequence - that gives users a path to pay
- Build in-app walkthroughs for all key onboarding actions users need to take in whatever tool you prefer
Begin Optimizations (Optional but highly encouraged)
After your onboarding funnel is setup, we’ll review and optimize it on a regular basis. See our Optimize service for more details.
- Monthly performance review of all flows, content and triggers
- Suggest and implement changes to the onboarding process to increase conversions based on insights
- Data Deep Dives to uncover hidden gems in your user behavior
- Growth experiments designed and tracked using our proprietary product analytics tool
"Everything generated results exactly as expected. So it's no wonder that during the time we worked together we had the biggest growth rate ever."
Your Next Steps, Start Here.
Tell us a bit about how Inturact can help and schedule a discovery call. We want to make sure we are aligned and clear about how we can best help with your SaaS onboarding needs!