What is user onboarding and why is it important for my SaaS business?
When you run a subscription business, the ONLY metric that matters is getting the right people to sign up and stay.
When your onboarding is dialed in, your cost of acquisition goes down, your retention rates increase and your revenue grows. All without needing to give Google Ads or Facebook any more of your money.
What benefits will I get from the SaaS Onboarding Services?
Our SaaS Onboarding Services are designed to help you improve activation, retention, and revenue for your software product. We offer a comprehensive analysis of your onboarding process, identify bottlenecks and areas for improvement, provide strategic recommendations, and optimize your onboarding experience to ensure a seamless and positive customer journey.
What kind of results can I expect from using your SaaS Onboarding Services?
Our clients, such as Hellopeter, have experienced a 79% increase in successful activation and steady growth in paid upgrades to premium subscriptions after implementing our recommended user onboarding process.
Do you offer a guarantee?
If you are so unsatisfied with our work that you need a refund, we are happy to accommodate that request.
Can I add additional services to my chosen package?
Yes, we offer Single Service Addons such as Additional Onboarding Email Production, In-App Walkthroughs & Checklists, and Guided Tracking Setup. These can be added to your order to further enhance your onboarding process.
How will the PLG Optimize package help me grow my self-guided SaaS product?
The PLG Optimize package focuses on ongoing tracking and optimization of your SaaS product's user onboarding process. We constantly analyze user data to identify issues and optimize activation rates. This package includes strategy calls, onboarding email optimization, and discounts on Single Service Addons. Pricing ranges from $1,500 to $3,000 per month.
How can I get started with the SaaS Onboarding Services?
To get started, click on the "LET'S TALK" button for the package you're interested in, and we will get in touch with you to discuss your needs and how our services can help improve your onboarding process.
What if I don't have tracking set up already for my product?
If you don't have tracking set up, we offer a Guided Tracking Setup addon for $1,500. We'll help you implement tracking using InnerTrends. Note that this addon is required unless you already have a CDP or data warehouse with product analytics installed.
Can the SaaS Onboarding Services be customized for my specific needs?
Yes, our services can be tailored to your specific needs, and we offer various packages and addons to ensure the best fit for your business.
Who is the user onboarding audit for?
The user onboarding audit is particular to self-serve, low-touch, free trial or freemium products.
Is the Analyze package a one-time fee or a recurring charge?
The Analyze package is a one-time fee of $1,000 per audit. It includes a full audit, 29-point inspection, strategic recommendations, and up to 3 health checkups. Discounts are available on Single Service Addons.
How do you deliver the audits?
We use a project management tool called ClickUp. Once you sign in, you'll have access to you Audits all delivered in one place, as well as the option to submit a form to order a new audit.
What does the White Glove package offer for enterprise customers?
The White Glove package is designed for products that require a demo to ensure a seamless and positive customer onboarding experience. Starting at $30,000, this package includes a full review of your current process, foundational onboarding assets, CRM integration setup, proactive identification of stalled customers and onboarding steps, customer-facing portal setup, and team training.
