Case Study (Anonymous)

Consistent MRR Growth With CAGR: 8.7%

Action Summary

The Key Actions Required for Growth

Customer Discovery

Starting with understanding who your customers are is always the foundation for growth. We started with Jobs-To-Be-Done Research to extract the primary job performer. From here we parsed the data and worked through a positioning exercise that helped pinpoint the messaging and language for the site, emails and even influenced the product roadmap.

Strategy & Execution

We built the foundation for putting inbound marketing in place for consistent organic growth to then be able to layer on other growth efforts for scaling. Additionally, we developed and setup the emails, in-app messages and in-app walkthroughs necessary to make customers reach that 'aha' moment. Additionally, we created an onboarding analytics audit and implemented tracking. From there we set up dashboards to visualize the funnel to show what parts of the onboarding were working, and which parts needed product or process improvements.

Optimization

We run a circular optimization process until growth is measurable, repeatable and predictable. The user onboarding funnel reached our specified goals for scale, such as: Higher conversions, Decrease churn, Increased revenue and profits, Lowered CAC, Increased LTV and Increased ARPU.

The Results

Growth Breakdown After 12 Months

759K

Starting MRR

893K

Ending MRR

CS-MRR-1

After only 12 months of working with Inturact, we implemented an organic growth strategy and new user onboarding process resulting in a steady MRR increase in successful activation with a steady growth in paid upgrades to premium subscriptions.