SaaS onboarding is a blanket term for the onboarding experience of a user or a customer. So user onboarding and customer onboarding, both fall under SaaS onboarding.
What is SaaS onboarding? It's the first time a user or customer experiences the promise of your product. So that experience of the first time of experiencing the promise in totality is onboarding, SaaS onboarding. In a software world. user onboarding, falls under SaaS onboarding. And is that experience where the user signs up for a product creates an account and the experience starts at that point, and they may not have a free trial I have upgraded yet, right.
So that experience goes through a signup flow into the product, and they have a certain time to value to experience before they decide to pay for the product, or leave. In customer onboarding, oftentimes, the promise is sold upfront. And you have to have a high touch or sales driven experience is also synonymous with client onboarding or enterprise onboarding in the software realm in which you have to deliver on that promise after the purchase, and they then decide to stay as a customer or not.